DARS Solutions Engineer

Responsibilities

• Provide timely support to 24x7 operations teams, including participation in on-call rotations.
• Maintain operational services by monitoring availability, performance, latency, capacity, and overall system health.
• Serve as the technical owner of Vantor Direct Access Facility services and support the onboarding and integration of new DAF customers.
• Utilize Vantor headquarters systems, mission management tools, operational dashboards, telemetry platforms, and enterprise support applications to monitor and manage DAF operations.
• Employ AI-enabled operational tools, predictive analytics, anomaly detection systems, and intelligent automation capabilities to improve operational efficiency and accelerate issue resolution.
• Lead operational readiness activities for new customer deployments, software releases, infrastructure upgrades, and mission capabilities.
• Act as a liaison between System Engineers, Software Developers, Account Managers, Customer Success teams, and 24/7 operations personnel.
• Contribute to the design, implementation, testing, and operationalization of new DAF customer capabilities within the Vantor ground system architecture.
• Develop and maintain automation solutions that improve reliability, reduce operational burden, and increase system scalability.
• Analyze operational data and system performance trends to identify opportunities for process improvement and mission optimization.
• Support configuration management, software deployment, validation testing, and cross-site integration activities.
• Participate in the complete service lifecycle-from requirements and design through deployment, operations, sustainment, and continuous improvement.
• Practice sustainable incident management, root cause analysis, and blameless postmortem methodologies.
• Effectively communicate technical and operational information to customers, leadership, and cross-functional stakeholders.
• Support cybersecurity, compliance, and best operational practices across customer-facing and headquarters systems.
• Minimum Requirements
• Must be a U.S. Citizen and willing and able to obtain and maintain a Secret Security Clearance.
• Bachelor's degree in engineering , Computer Science, Information Systems, Aerospace Engineering, or a related technical field. Four additional years of relevant experience may be substituted for a degree.
• Minimum of 2 years of experience supporting operational systems, mission systems, ground systems, software systems, or related technical environments.
• Strong troubleshooting and analytical problem-solving skills.
• Ability to work effectively in a fast-paced operational environment.

Requirements

• 5+ years of experience in operations engineering, mission operations, satellite ground systems, network operations, or related technical support roles.

Benefits

Additional Information

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world. To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee. Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3). Please review the job details below. Vantor is seeking a Direct Access Facility Operations Engineer (DOE) to join our Direct Access Remote Sensing (DARS) organization. The DOE team's mission is to ensure successful operations and continuous improvement of Vantor's Direct Access programs supporting U.S. Government, Defense, Intelligence, and Commercial customers. The DOE contributes to this mission by managing, monitoring, automating, and optimizing operations for Direct Access Facility (DAF) customers and their ground stations, enabling reliable access to some of the world's most advanced Earth observation satellite systems. The role serves as a critical bridge between customer operations, headquarters mission systems, engineering teams, and fielded DAF infrastructure. At Vantor, operational excellence is driven by automation, artificial intelligence, data analytics, and engineering innovation. We continuously improve reliability, throughput, cybersecurity, and scalability while leveraging AI-enabled tools and Vantor headquarters systems to accelerate troubleshooting, enhance situational awareness, streamline workflows, and improve mission outcomes. This position combines real-time operational support with systems engineering, automation development, AI-assisted analysis, and continuous improvement initiatives to ensure mission success across a distributed global architecture.

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