Engagement Manager

Responsibilities

• Within the first two months, you will begin to understand your responsibilities by working with tenured managers to shadow projects and begin taking accountability for the client experience on projects you are assigned to.
• At the end of the first six months, you will begin to take ownership and be responsible for engagement scoping, client communication, internal team management, and escalation support.
• Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner
• Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation
• Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases
• Serve as a point of contact for clients on issues and escalations
• Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction
• Work with the Resourcing Management Office (RMO) to strategically align and staff crew members according to project's requirements
• Perform end-to-end project management for customer engagements
• Create and maintain comprehensive project documentation (scope, status, schedule, budget, forecast risks, issues) in appropriate repositories
• Provide strategic updates on client performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers.
• Work closely with Customer Success Managers to establish and maintain customer success throughout the entirety of a customer implementation
• Identify new opportunities for expanding SailPoint product and services usage to maximize client success and SailPoint revenue growth
• Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development

Requirements

• 5+ years of professional experience at a Software, SaaS, or consulting company
• 3+ years of project management experience
• 1+ years of people management experience
• Exceptional mentorship and leadership skills with a passion for continuous improvement
• Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management).
• Excellent communication skills and extensive experience working with clients and partners
• Strong organizational and multi-tasking abilities
• Experience working with Sales to scope services projects for enterprise software
• Travel: Ability to travel up to 15%
• Education:
• Bachelor's degree or equivalent work experience.
• SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nati

Additional Information

Why SailPoint? Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices - oh, and everyone's really nice. That's what people say about SailPoint. We're known as the company where everyone wants to work, and we have the awards to prove it. If you're passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, and we want you to join our team. SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.

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