Customer Care Associate
External
Remotereferralboardinternaluseonly · RemotePrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Responsibilities
- Responsible for solving tickets per week across various Remote verticals
- Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
- Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
- Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
- You'll be the voice and the ear for our users
- Practicals
- You'll report to: Manager, Customer Care
- Team: Customer Experience - Customer Care
- Location : For this position we welcome everyone to apply, but we will prioritize applications from locations in EMEA.
- Start date: As soon as possible
- Application process
- Interview with recruiter
- Interview with future manager
- Interview with team members (no managers present)
- Bar Raiser Interview
- Prior employment verification check
- The annual salary range for this full-time position is
- $1 - $3 USD
Requirements
- Experience working remotely or in a fast-growing organization.
- Familiarity with HR, Payroll, Healthcare, and/or Pension systems.
Benefits
Additional Information
About Remote Remote is solving modern organizations' biggest challenge - navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels. This is an exciting time to join Remote! What you bring Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs. Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support. Experience using CRM tools to manage customer interactions and support workflows. Proven ability to collaborate with multiple stakeholders who have varying priorities. Excellent team collaboration and communication skills-diligent, persistent, yet kind and patient with others. Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably. Fluent in written and spoken English.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at remotereferralboardinternaluseonly? Share your experience