Traditional Chinese Player Support Tier1
External
Side · Tokyo, JapanContractOn-siteToday
SemSwift
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About the role
- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes. - Perform language translation and proofreading where necessary. - Respond and support players issues via chat and email, including but not limited to password resets and more. - Business hours: 10:00-19:00 - Onsite role: Yotsuya, Shinjuku office
Requirements
- Native or Fluent level Traditional Chinese
- Business level English (Japanese is nice to have)
- Passionate about the video game industry.
- Strong logical thinking.
- Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer's perspective.
- Capable of analyzing and solving information accurately and swiftly within guidelines.
- Possesses a team player mentality.
- Requirements
Benefits
Collaborating with people creating innovative interactive entertainment.Dynamic and entrepreneurial culture.Video games focused environment.Contract Employee*Permanent employee promotion is available.Trial period: 3 months / No change in conditions.Up to 50,000 yen reimbursement or train pass.
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Company Intel
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