Digital Service Projects Specialist

About the role

Job Summary We are seeking a proactive and detail-oriented Digital Service Projects Specialist to join our team in the travel and tourism industry in Singapore. The role involves supporting and coordinating a wide range of company projects, including both digital transformation initiatives and traditional operational projects across different departments. Job Responsibilities Coordinate and manage company projects across different departments, including both digital and non-digital initiatives. Support the planning, implementation, tracking, and completion of projects to ensure timelines and objectives are achieved. Work closely with internal stakeholders to improve operational workflows, customer experience, and service processes. Assist in digital transformation initiatives, system enhancements, automation projects, and process improvement activities. Conduct data collection, reporting, and large-scale data analysis to support business planning and management decision-making. Prepare project reports, presentations, dashboards, and performance summaries for management review. Monitor project progress, identify potential risks/issues, and propose practical solutions. Liaise with external vendors, partners, and service providers when required. Support cross-functional projects related to travel operations, sales, customer services, marketing, and business development. Assist in researching industry trends, customer insights, and operational improvements within the travel and tourism industry. Ensure proper documentation and maintenance of project records, SOPs, and related materials. Perform any other ad-hoc duties or special projects assigned by management. Job Requirements Diploma or Degree in Business, Information Technology, Data Analytics, Tourism Management, Project Management, or related fields. Strong organizational and coordination skills with the ability to manage multiple projects simultaneously. Good analytical and problem-solving abilities. Comfortable working with data, reports, and business analysis. Proficient in Microsoft Office applications, especially Excel and PowerPoint. Familiarity with project coordination, digital platforms, automation tools, or reporting systems will be an advantage. Good communication and interpersonal skills. Able to work independently and collaboratively in a fast-paced environment. Prior experience in the travel, tourism, or service industry will be an advantage.

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