Customer Service Representative

Responsibilities

• In this role you will:
• Partners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations
• Accepts and processes written and verbal orders, following established business rules
• Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues
• Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Requirements

• Required (Basic) Qualifications:
• Bachelor's Degree from an accredited institution
• Minimum 1 year of work experience in a customer facing role (may include internships)
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation assistance will be provided for candidates that reside outside a 50-mile radius of Ellisville, MO. Only candidates within a 50-mile radius of Ellisville, MO will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
• SAP Experience
• Understanding of Sales and Marketing strategies, as well as business unit goals
• Data entry skills, including proofreading, MS Word and Excel
• Position Criteria:
• Team-oriented problem-solving skills and corrective action methodology
• Negotiation and conflict management skills; professional presence
• Out-of-the-box thinking
• All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
• The expected annual salary range for this role is $56000 - $83000 a year.
• Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
• Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

Additional Information

Eaton's North American Sales division is currently seeking a Customer Service Representative. This is a hybrid role based in our Ellisville, MO facility.

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