Customer Support Specialist (Order Fullfillment)

Responsibilities

• System Data and Report Management
• Update and manage the customer's requirement and profile in the system
• Manage the customer price list
• Accountable for appropriate knowledge and use of departmental and company systems/databases
• Maintaining filling and documentation in proper and promptly manner
• Prepare reports for Management, Sales or Customers
• Order Management
• Manage customer's orders from the order placed until the shipment
• Manage spare parts orders from order placed until the shipment
• Monitor delivery schedule and notify sales/customers of any status change
• Work closely with Operation Team to complete the order transaction after the shipment
• Update forwarder portal to assign orders to suppliers (selective customers)
• Ensure relevant documentation and certification approval are completed and obtained on time to prevent jeopardizing the delivery schedule
• Managing risk by highlighting critical issues to the Manager and work together to resolve the issues
• Commit to meeting Key Performance Indicators (KPIs) and departmental goals
• Building and maintaining a positive relationship
• Take initiative in providing excellent customer care service
• Timely communicate and share relevant information with teammates and/or cross functional teams
• Willingly support other team members as and when needed

Additional Information

The role will manage the global B2B transactions and provide customer care, managing orders and spare parts. The employee is expected to build a positive relationship with key stakeholders of customers, sales, business developer and operations team.Ensuring every order is delivered accurately and timely. Position Interfaces: - Daily contact with Customer Service Manager, Customers, Sales, Business Development Team and Operations Team. - Be an approachable point of contact of order and delivery schedule for the Managers.

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Company Intel

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