Mgr, Software Engrg Mgmt

About the role

The Security Operations (SecOps) Engineering team at ServiceNow builds and scales enterprise-grade security products that help organizations respond to threats with speed and precision. The team works on the Security Exposure Management applications such as Vulnerability Response, Configuration Compliance and Security Posture Management, which automate vulnerability detection, prioritization, and remediation, integrate with external scanning and patching tools, and streamline incident response and compliance workflows. With a global engineering footprint and deep platform integration, the team drives innovation across product releases, performance optimization, and entitlement guardrails to deliver secure and efficient solutions for ServiceNow customers. This Software Engineering Manager role is responsible for driving product innovation and engineering execution in the overall security exposure management suite of applications, which also involves delivering Agentic AI applications. This role is part of a globally distributed team, serving as both a technical and people leader, guiding an engineering pod, and shaping architectural decisions across domains.

Responsibilities

• Lead an engineering scrum team or functions within Security Exposure Management and foster a high-performing, inclusive team culture.
• Participate in architecture and design reviews to guide technical decisions and uphold engineering standards.
• Provide technical leadership support to unblock engineers by debugging technical and architectural issues
• Collaborate across product, design, support, and engineering teams to ensure delivery of high-quality, feasible solutions.
• Understand features being built and provide input on technical viability, pushing back when necessary.
• Drive team execution and product innovation within the Security Operations suite, with a focus on scalable and maintainable engineering practices.
• Partner with product management, design, support, and engineering teams to deliver cohesive, high-impact and high-quality solutions
• Manage departmental resources, staffing, and development while maintaining a best-of-class engineering team.
• To be successful in this role you have:
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
• 2 + years of engineering leadership experience, including direct management of engineering teams and ownership of large-scale technical initiatives.
• 6+ years of experience in application development, system architecture, and production support for enterprise-level solutions.
• Proven experience managing engineering teams, including hiring, mentoring, and conducting 1:1s.
• Strong technical background in Java, JavaScript, RDBMS concepts, and database fundamentals.
• Ability to debug and unblock technical and architectural issues without direct coding responsibilities.
• Experience participating in architecture and design reviews, with a focus on guiding standards and feasibility.
• Familiarity with agile development practices and product company environments.
• Comfortable working with globally distributed teams and collaborating across functions.
• Work Personas
• Equal Opportunity Employer

Benefits

Additional Information

Company Description: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

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