Zendesk AI & Automation Specialist (Advanced AI Agents / Copilot)
External
Dfin · USFull-timeRemoteToday
GoApi
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
Design and deploy Zendesk Advanced AI Agents and Copilot to deflect support tickets and automate L0/L1 resolutions. Identify high-impact use cases, build agentic workflows that call external APIs, collaborate with Security/IT and Support Ops on governance and rollout, and track AI impact (deflection, automated resolutions, accuracy) to continuously tune performance.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at DFIN? Share your experience