Customer Service Officer

Requirements

• Singapore citizen.
• Minimum 1 year of experience working in a contact center environment .
• Minimum education level: O levels .
• Active listener and possesses problem-solving skills.
• Fast learner and good team player.
• Demonstrates good customer service, communication skills, and comfortable to work in a fast-paced environment.
• Other Information :
• 44 hours per week and rotating shift hours (earliest shift starts at 0645am, latest shift ends at 1045pm) including weekends and public holidays.
• $2800 - $3600 a month depending on skill and experience.
• Up to 1.5 months performance bonus.
• Location: Near Suntec City or Commonwealth mrt (confirmation with client during interview)

Additional Information

BRIEF DESCRIPTION OF THE ROLE: We are looking for experienced Customer Service Officer (CSO) with minimum 1 year experience in call center environment to support our client in Government Public Transportation sector. The Contact Center provides omni-channel services including phone call, email, and webchat to customers. The Customer Service Officer will be responsible to answer customers' queries and provide first call resolution. ROLES & RESPONSIBILITIES: Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns Guide callers in navigating the client website and using the available services Gather customer feedback and sentiments and escalate to the relevant parties for further actions Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers Maintains and improves service level quality by adhering to standards and guidelines Handle ad hoc duties as required

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