Patient Access Representative - Rehabilitation - Full-Time, Days

About the role

Shape the Patient Care Experience with Us Join NewYork-Presbyterian Queens as a Patient Access Representative in our Physical Therapy and Rehab Services Department and make a lasting impact on every patient's journey. Be the welcoming face that guides patients and families through their care experience, ensuring they feel informed, supported, and valued. As part of our dynamic administrative team, you'll help us deliver exceptional customer service to a diverse community while working in a collaborative, patient-first environment.

Responsibilities

• Register patients for procedures and appointments with accuracy and compassion.
• Collect and verify demographic and insurance details, including pre-certifications and authorizations.
• Coordinate scheduling to ensure a smooth patient experience.
• Serve as a calm, reassuring presence for patients navigating their hospital visit.
• Schedule
• Monday-Friday, 8:00 am - 4:00 pm
• Location: NewYork-Presbyterian Queens

Requirements

• Experience with EMR systems (EPIC preferred)
• Prior healthcare experience involving patient interaction and insurance processes
• Bilingual skills (Spanish) for enhanced patient communication
• Required Qualifications
• High School Diploma or GED
• Minimum 1 year of clerical experience
• Strong computer proficiency
• Exceptional customer service and communication skills
• Ability to multitask, work independently, and maintain a positive, energetic attitude
• Why You'll Love Working Here
• Be part of a team that values compassion, excellence, and diversity .
• Opportunities for growth and development within one of the nation's leading healthcare systems.
• Make a real difference in the lives of patients and families every day.
• Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.
• Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.
• NYP will not reimburse for travel expenses.
• __________________
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• 2025 Best Employers for Women - Forbes
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• 2025 America's Greatest Workplaces for Mental Well-Being - Newsweek
• NewYork-Presbyterian Hospital is an equal opportunity employer.
• Salary Range:
• $23.55-$26.39/Hourly

Benefits

Additional Information

Location Queens, New York Shift: Day (United States of America)

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