Supply Chain Order Management Manager (RLC-Asia)

Requirements

• Bachelors or Masters Degree or University Degree or equivalent.
• Typically 6+ years relevant experience in Order Management or Customer Fulfillment for entry to this level.
• Knowledge of global shipping, incoterms, and trade compliance
• Excellent stakeholder management and communication skills
• Strong analytical and problem-solving capability
• Ability to operate in fast-paced, regional, matrix environments
• Prior experience in SAP system is highly preferred.

Additional Information

Job Description The Supply Chain Order Management Manager leads the end-to-end order management process, ensuring accurate, timely, and cost-effective fulfillment of customer orders. This role acts as a key interface between Sales, Planning, Manufacturing, Logistics, and Customer Service to ensure customer commitments are met. Order Management and Execution Own RLC-Asia Order Process and Delivery activities, from order validation through fulfillment and ensures on-time delivery performance. Manage and handles order holds, backorders, allocation constraints, and delivery issues. Establish and monitor order fulfillment KPIs (On-time Delivery, backlog, etc.) Customer and Cross Functional Stakeholder Coordination Partner with Sales, Demand Planning, Supply Planning, Warehouse, and Transportation teams on RLC Order related matters. Act as escalation point for customer delivery issues and business-critical shipments Communicate delivery commitments, changes, and risks clearly to internal and external stakeholders. Provide order visibility and backlog updates to support planning and execution decisions Process / Continuous Improvement Drive continuous improvement in order management workflows, controls, and system utilization Standardize order management processes across regions or business units Lead or support transformation initiatives (ERP upgrades, automation, digital tools) Reporting, Data and Analytics Analyze order patterns, backlog trends, and fulfillment risks Provide regular performance reports and insights to Global Operations Leadership Support forecasting accuracy and capacity planning through order visibility Execute order transactions in ERP systems (e.g. SAP) Compliance and Process Governance Ensure compliance with trade, export controls, and internal policies Follow standard operating procedures and control requirements Participate in audits and process improvement initiatives Team Leadership Lead, coach, and develop the order management team Set performance goals and conduct regular reviews Build strong customer focus and accountability culture

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