Personal Banker (Dodoma Branch)

Requirements

• Type of Qualification: Bachelor's degree
• Field of Study: Commerce, Banking, Accounting, Business Administration
• Experience Required
• Client Coverage
• Personal and Private Banking
• 1-2 years
• Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.
• Behavioural Competencies:
• Adopting Practical Approaches
• Embracing Change
• Examining Information
• Following Procedures
• Generating Ideas
• Interacting with People
• Producing Output
• Seizing Opportunities
• Team Working
• Thinking Positively
• Understanding People
• Upholding Standards
• Technical Competencies:
• Active Listening
• Contact Centre Customer Relationship Management
• Difficult Calls Management
• Query Resolution
• Telephone Caller Handling
• Verbal Communication

Additional Information

To operate as the first point of contact and provide an exceptional level of service to International Personal Banking (IPB) clients through a number of channels (Phone, e-mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes. Always operate with a mindset on client centricity and continuousimprovement.

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