Sample Dispatch Coordinator

About the role

In this role, you will report to the Territory Area Manager and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Location: Collegeville, PA, and KOP, PA Shift: 8:30 AM - 5:00 PM Monday - Friday Hourly pay range : $25.00 - $27.00

Requirements

• Education:
• Bachelor's degree in a scientific discipline or equivalent combination of education and relevant experience preferred
• Previous experience in sample logistics, laboratory operations, or supply chain environments
• Hands-on experience handling regulated or hazardous materials preferred
• Experience working in GMP/GLP-regulated environments strongly preferred
• Familiarity with global shipping, import/export documentation, and compliance requirements
• Experience supporting audits, inspections, or regulatory compliance activities is a plus
• Experience working in a laboratory, logistics, or regulated environment strongly preferred
• Technical Skills:
• Working knowledge of Dangerous Goods regulations (IATA, ADR, IMDG) and Known Consignor requirements
• Understanding of GMP/GLP standards and regulated laboratory or manufacturing environments
• Familiarity with materials management, warehousing, and distribution processes
• Basic understanding of Lean or Six Sigma principles is an advantage
• Additional Requirements:
• Strong attention to detail and accuracy in documentation and processes
• Excellent organizational and time management skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office and experience using logistics, inventory, or data management systems
• Strong data entry, analysis, and reporting capabilities
• Effective communication skills, both written and verbal
• Ability to collaborate effectively across teams and with external partners in a matrix environment
• Problem-solving mindset with the ability to identify issues and implement solutions
• Customer-focused with a commitment to delivering high-quality service
• Ability to work in a fast-paced, highly regulated environment
• Strong teamwork and collaboration skills
• Adaptability to changing priorities and evolving regulatory requirements
• Continuous improvement mindset with the ability to implement best practices
• How you will thrive and create an impact
• Receive, inspect, log, and store incoming samples while completing all required documentation and conducting security assessments in compliance with applicable Dangerous Goods regulations and Department of Transport (DOT) requirements.
• Prepare, package, label, and dispatch shipments in accordance with IATA, ADR, IMDG, GMP, GLP, and SHE standards.
• Coordinate and manage daily operational workloads to meet service level agreements (SLAs) and contractual obligations.
• Maintain accurate and compliant documentation, including shipment records, batch records, and regulatory forms.
• Ensure all materials are handled, stored, and transported according to safety, quality, and regulatory requirements.
• Monitor and manage shipments requiring special handling, including hazardous or temperature-controlled materials.
• Support continuous improvement initiatives to enhance Dangerous Goods compliance, operational efficiency, and productivity.
• Participate in internal and external audits and regulatory inspections by preparing documentation and supporting site walkthroughs.
• Investigate, resolve, or escalate complex logistics or customer-related issues.
• Collaborate cross-functionally to improve processes, implement best practices, and support operational projects.
• Maintain inventory accuracy, monitor stock levels, and ensure materials are available for operational needs.
• Liaise with customers, suppliers, regulatory agencies, and logistics partners to coordinate shipments and resolve delivery challenges.
• Ensure building security and compliance standards are upheld at all times.
• Assist in training and mentoring new team members.
• Track performance metrics and support reporting to leadership on operational effectiveness.
• Perform other duties as assigned.
• Disclaimer:
• The above statements are intended to describe the general nature and level of work bei

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