Director, Sales Solution Engineering

About the role

The Director of Sales Solutions Engineering is a senior technical and commercial leader within Pager Health's Sales organization. In this role, you will serve as the primary technical expert across the sales cycle - partnering closely with Sales leaders, Product, Finance, and Engineering to design solutions that address complex customer requirements and close strategic deals. As the technical product SME for the Sales org, you will drive thought leadership, deliver compelling product demonstrations, and bring market intelligence to both internal stakeholders and external prospects. You will play a defining role in shaping how Pager Health is positioned and perceived in the healthcare market.

Responsibilities

• Technical Expertise & Industry Leadership
• Sales Support & Opportunity Development
• Solution Design & Customer Discovery
• Product Demonstrations & Presentations
• Design and deliver compelling, iterative product demonstrations that illustrate how Pager's solutions close care gaps, accelerate speed to care, drive member engagement, and improve operational efficiency. Tailor each presentation to the specific audience and use case.
• Stakeholder Relationship Management
• RFP / RFI Response
• Lead the technical components of RFP and RFI responses. Develop solution architectures, contribute to proposal narratives, and ensure that Pager Health's technical differentiation is clearly and compellingly articulated.
• Regulatory & Industry Awareness
• Maintain current knowledge of healthcare compliance standards (HIPAA, HITECH, and related regulations) and emerging trends in healthcare IT. Proactively share updates and implications with the sales team and internal stakeholders to ensure Pager's positioning remains current and credible.
• Cross-Functional Collaboration
• Coordinate with Marketing, Product Management, and Customer Success to ensure consistent messaging and a seamless customer experience. Surface customer feedback and market insights to help shape product strategy, roadmap prioritization, and go-to-market positioning.

Requirements

• Education:
• Bachelor's degree in Business, Healthcare Administration, Health Informatics, Health Information Management, or a related technical field required. Master's or advanced degree strongly preferred.
• Industry Knowledge:
• Deep understanding of the healthcare industry, including healthcare IT systems, EHR platforms, Health Information Exchange (HIE), health informatics, and regulatory frameworks (HIPAA, HITECH, interoperability standards).
• Technical Proficiency:
• Hands-on experience with healthcare-related technologies and platforms, including EHR systems, HIE infrastructure, and telemedicine / virtual care solutions.
• Solutions Engineering Experience:
• Extensive background in sales engineering or solutions engineering within the healthcare sector, with a demonstrated ability to lead technical sales cycles from discovery through close.
• Customer Engagement:
• Strong skills in customer discovery, relationship management, and trusted-advisor positioning. Able to build confidence with both technical and

Benefits

Additional Information

Pager Health℠ redefines how members navigate to care and wellness, validated by clinicians and powered by AI. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 26 million individuals across the United States and Latin America.

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