National Retail Partnerships Lead

About the role

Our business creates smart, integrated, multi-layered solutions that specialise in combining building services and intelligent automated systems. Our future-ready platform for retailers-both for new developments and existing assets-is designed to deliver improved sustainability, resiliency, hyper-efficiency, and people-centricity. Based in either Melbourne or Sydney working directly with the Small & Mid-Size Buildings Segment Lead, we have an exciting opportunity for a National Retail Partnerships Lead to join our team. This position is responsible for managing our largest and most strategic national and international retail chain customers. The role will include owning key relationships and developing a deep understanding of the customer's business, including their needs, ambitions, and pain points. Working closely with the SMB Solution Architect, SMB Business Developer, and the wider business, you will be instrumental in positioning and growing Schneider with our customers, with a strong focus on customer success. Day-to-Day Responsibilities: Develop strong, long-term relationships with customers, gaining a detailed understanding of their business needs and strategic direction. Stay informed on market trends and develop a deep understanding of the retail segment, including customer requirements and expectations. Think expansively about the value we can provide across our full breadth of offerings. Create compelling ideas, aligning our solutions to suit customers' current and future requirements. Proactively lead the account planning process, collaborating within the account team to develop a "One Schneider" customer-facing strategy and value proposition. Drive new business growth through identifying new opportunities and improving existing areas. Enhance customer engagement by building networks at all levels within the customer's ecosystem. Lead customer success for new digital retail offerings, ensuring high satisfaction throughout rollout. Why You? You are someone who gets excited by innovation in the retail industry-a highly driven, growth-minded professional who wants to work for a values-based organisation with leading-edge solutions. You are focused, collaborative, and passionate about your work. We don't want to narrow the field; however, we believe that a deep understanding of retailers, stakeholders, and the retail industry will be instrumental to your success. A passion for sustainability, technology, and the digitisation of assets across portfolios is highly desirable. Your background may be technical, but we also welcome candidates from the customer side with strong technical understanding-such as Asset Managers, Building Managers, or Facility Managers. Most importantly, you thrive in a fast-paced, ever-changing environment and have proven success in building and maintaining strategic relationships with key decision-makers and stakeholders. You are also comfortable working with new digital offerings under development. Required Skills and Experience: Degree, certificate, or diploma in a relevant field. Previous experience in account management. Strong sales, negotiation, and presentation skills. Ability to analyse customer satisfaction data and develop corrective actions. Good knowledge of contracting and tendering procedures. Knowledge of relevant statutory requirements and Australian Standards within the industry. Exceptional relationship-building skills ( essential ). High-level technical capability and understanding. Benefits of Working at Schneider Electric in this role: Generous sales incentives. Flexible working arrangements and Global Family Leave. Option to participate in our Share Program, with discounts and company contributions. Opportunity to purchase additional annual leave. Discounts at major vendors such as Clipsal, JB Hi-Fi, and Hoyts through our employee rewards schemes. Continuous training on Schneider products. Exposure to a market leader in building management, optimisation, and energy monitoring. Global support at your fingertips. A well-balanced, inclusive team environment. We're a great place to work and are continually striving to be the best-join us and see how! All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview. Schneider Electric does not accept unsolicited resumes or candidate profiles from external agencies or suppliers via any method. Any unsolicited submissions will be treated as direct candidate applications, and no fee will be payable. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneid