Processes written requests, manages logs supporting written requests and provides telephone support for first level calls. Assists team members with work functions.
Location
This position is full time (40 hours/week) Monday-Friday 8am-5pm onsite in Columbia, SC.
Responsibilities
Provides telephone support and information via the info call tracking system, managing one or more customer service logs
Ensures timely and accurate completion of requests about electronic data interchange (EDI) products and services, utilizing a relational database for tracking purposes
Maintains expedient and accurate service levels in filling requests for EDI products and servicesSupports in set-up of electronic transactions, software, electronic remittances, and support of submitter testing certification
Oversees written and electronic requests relating to EDI
Prepares material for monthly audits and provides support in the audit process
Processes requests/responses received from other areas
To Qualify for This Position, You Will Need:
Required Education: Associate's in a job related field OR 2 years job related work experience
We Prefer You Have:
Preferred Work Experience: 1 year of exposure to EDI concepts
Preferred Skills and Abilities: Good analytical skills
What We Can Do for You:
401(k) retirement savings plan with company match.
Subsidized health plans and free vision coverage.
Life insurance.
Paid annual leave - the longer you work here, the more you earn.
Nine paid holidays.
On-site cafeterias and fitness centers in major locations.
Wellness programs and healthy lifestyle premium discount.
Tuition assistance.
Service recognition.
Incentive Plan.
Merit Plan.
Continuing education funds for additional certifications and certification renewal.
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.
Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.
Equal Employment Opportunity Statement
If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
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Ourhrconnect · Columbia, SC