Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan
Coach and empower Technicians to own their results and provides the tools and resources to achieve them
Identifies the potential in an individual and aligns development activities to their abilities and talents
Manage technician performance through coaching and direction under the direction of the District Manager
Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets
Work with Parts Department on parts issues, shipping, and delivery.
Actively builds strong relationships with key stakeholders in the customer's organization
Proactively works to manage customer relationships to effectively solve issues and demonstrate value
Requirements
Must meet one of the following:
Associate degree and two years people management experience.
A combination of Smart Care experience, people management or education experience equivalent to a Bachelor's Degree (1.5 years' experience = 1 year post-secondary education).
Must have the following:
Must be able to read and write in English
Immigration sponsorship not available for this role
Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.
Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action.
Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.
Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.
About Smart Care Equipment Solutions:
About Smart Care
Benefits
Utilize your managerial and leadership skills to support and lead a high-performing teamDevelop your skills in leading a workforceBecome part of a field service support management team with advancement opportunitiesCompetitive salary and benefitsAccess to best-in-class resources, and technologyThis position will be in Fishers, IndianaPaid time off
Additional Information
Join the industry leading Smart Care Equipment Solutions team as a Service Manager in the *** market. The Service Manager partners with the District Manager managing the business within a district to achieve sales and profitability budgets. They manage service delivery excellence by working directly with Service Delivery Specialist and District Managers. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Service Delivery Specialist development opportunities.
Smartcare · US