Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.
Find your future at Revvity
The Big Picture:
Join us as the go-to technical ally for Newborn Screening scientists and bioinformatics users. You will diagnose and resolve issues across next-generation sequencing (NGS) workflows, translate complex concepts into practical guidance, and champion customer needs with cross-functional teams. This is a remote-first role with up to 40% travel for on-site support, training, and collaborations.
Requirements
Bachelor's degree or higher in bioinformatics, computational biology, computer science, or a related field.
2 years of hands-on experience analyzing next generation sequencing data; familiarity with NGS data formats, pipelines, and quality control processes.
Strong communication and problem-solving skills.
40% Travel
Experience in clinical genetics laboratory (Bioinformatics for sequencing)
Experience in / understanding of a Newborn Screening laboratory setup will be an advantage
Background supporting NGS analysis pipelines or clinical genomics software in a customer-facing role.
Familiarity with cloud computing.
Masters degree in bioinformatics, computational biology
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What do we offer?
We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:
Medical, Dental, and Vision Insurance Options
Life and Disability Insurance
Paid Time-Off
Parental Benefits
Compassionate Care Leave
401k with Company Match
Employee Stock Purchase Plan
Learn more about Revvity's benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.
*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
Benefits
Experience personalized career journeys with growth-oriented development opportunities.Engage in purpose-driven work that makes a positive impact on society.Be part of a values-driven culture that fosters inclusivity and innovation.Placeholder for local benefitsYour Superpowers in Action:Serve as the dedicated technical support contact for Newborn Screening scientists and bioinformatics users via phone, email, and on-site visits, ensuring timely, high-quality resolutions.Troubleshoot and reproduce issues across NGS workflows, from pipeline configuration to data quality control.Translate complex bioinformatics concepts into clear, actionable guidance tailored to user needs.Collaborate with product and engineering to escalate defects, influence roadmaps, and advocate for customer priorities.Partner with the sales team to support software product demonstrations and technical evaluations.Health insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsEquity / stock optionsPerformance bonusParental leave
Additional Information
Job Title
Customer Support Specialist- Bioinformatics
Location(s)
Akron, Akron, US Remote - AK, US Remote - AL, US Remote - AR, US Remote - AZ, US Remote - CA, US Remote - CO, US Remote - CT, US Remote - DC, US Remote - DE, US Remote - FL, US Remote - GA, US Remote - HI, US Remote - IA, US Remote - ID, US Remote - IL, US Remote - IN, US Remote - KS, US Remote - KY, US Remote - LA, US Remote - MA, US Remote - MD, US Remote - ME, US Remote - MI {+ 28 more}
Revvity · Akron