6+ years of experience solving UX problems in eCommerce
Experience in telecom, cable, broadband, wireless, or mobile environments, focusing on digital customer and agent experiences
Expertise in designing UX for offer presentation, product discovery, and sales workflows in subscription-based businesses
Familiarity with cable and mobile sales processes, including product comparison and conversion strategies
Understanding of promotional strategies, pricing optimization, and their impact on UX and conversion
Ability to design for telecom environments involving billing dependencies and configuration rules
Proficiency in using analytics and customer insights to enhance digital experiences
Experience collaborating in Agile, Scrum, or hybrid environments with AI-enabled tools for efficient design iteration
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MST303 2026-73962 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Additional Information
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you passionate about elevating digital experiences for internet, wireless, and entertainment products? As the Senior UX Designer, Residential at Spectrum, you will drive user experience vision and execution across our telecom e-commerce ecosystem, collaborating with product and engineering leaders to deliver intuitive, conversion-focused solutions. Your expertise shapes AI-enabled workflows that accelerate innovation and empower customers to discover and purchase with ease-making a measurable impact across our product landscape.
How You'll Make an Impact
Lead the UX/UI vision and strategy for Spectrum's digital sales channels spanning internet, wireless, and TV/entertainment offerings
Develop experience design strategies that boost customer acquisition, streamline purchase journeys, and support engagement across multiple touchpoints
Collaborate closely with Product Management and Engineering teams throughout discovery, design, delivery, and optimization phases
Operate within AI-enabled workflows to enhance prototyping, clarify requirements, and expedite concept exploration for efficient software development
Align product intent, design execution, and engineering outcomes for cohesive and effective delivery
Facilitate rapid testing, learning, and refinement to continually improve user experiences
Advocate for scalable design systems, reusable patterns, and robust documentation to ensure consistency and speed
Utilize research, analytics, experimentation, and user feedback to inform prioritization and refine product decisions
Working Conditions
Office environment
Some travel required
What You'll Bring to Spectrum
Required Qualifications
Education
Bachelor's degree in UX Design, Interaction Design, Human-Computer Interaction, or related field
Advanced degree in a design-related discipline is a plus, or equivalent practical experience in UX/UI design
Spectrum · New York, NY