Customer Care Advocate - Sunday - Thursday (3pm - 11:30pm CST)

About the role

The Customer Care Advocate serves as front-line support in our high-volume, inbound Contact Center, assisting patients and providers with professionalism, adaptability, and strong communication in a fast-paced, collaborative environment. In this role, you will: Provide empathetic, personalized support to patients and providers, ensuring each interaction leaves individuals feeling heard, informed, and valued. Verify insurance, investigate benefits coverage, estimate out-of-pocket costs, and discuss patient payment options. Troubleshoot product, service, and enrollment issues with sensitivity and urgency. Act as the liaison between patients and iRhythm, ensuring requests are completed accurately and in compliance with regulatory standards.