Experience Research - Senior Associate

External

JPMorgan Chase · Chicago, IL

Full-timeOn-site1w ago

Design ThinkingInteraction DesignLeadershipVisual Design

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About the role

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is a

Responsibilities

Lead strategic UX research by identifying opportunities and gaps across product areas and foster product improvements and innovation

Plan and manage resources for research projects; align with product timelines and long-term planning

Advocate for user needs while considering business goals, success metrics, and downstream implications

Collaborate with cross-functional teams to gather information on user needs and desires and create user testing scenarios to further refine the products/features

Synthesize research findings into compelling artifacts to translate insights into actionable recommendations and drive product strategy

Suggest improvements to research processes, document and collaborate with leadership to implement improvements, and boost efficiency in research operations

Mentor and guide junior researchers and designers; foster a culture of continuous learning and knowledge sharing within the user experience design team

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), or related fields

3 - 5 years of work experience in the UX research field

Samples of work demonstrating impactful studies (an online research portfolio or work sample links in résumé), especially on strategic UX research projects

Demonstrated knowledge of a range of quantitative and qualitative methods, with evidence of implementing findings that improved product or feature design

Experience in designing and executing high-quality, complex research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs

Demonstrated experience in collaborating with cross-functional teams to propel user-centric decision-making and inform product prioritization

Ability to communicate and report research findings through artifacts and presentations

Deep understanding of the Design Thinking methodology

Familiarity with UX research tools (UserTesting, Dscout, etc.)

General understanding of behavioral analytics

Familiarity with survey design best practices

Strong Familiarity with financial domain and terminologies, especially Investment Banking / Capital Market, a plus

Experience Research - Senior Associate

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