Senior Business Analyst

About the role

China Tech Hub(CTH) is under SN Digital (SND) which is a technology division of Springer Nature. We are responsible for customizing global Digital experience for China researchers. CTH is a small, but fast growing team locating in Shanghai, and deployed at the most strategic market - China. The SND has 230 people based in London, Berlin, Lisbon, Pune, New York, Madrid, Dordrecht, and Heidelberg. We work in collaborative, multi-disciplinary delivery teams, developing digital products and services that answer user problems and support business goals. The work is exciting and meaningful. Our culture is collaborative and friendly. We encourage and support growth, both personal and professional. Having a good command of English is essential; collaboration is vital in our day to day work, so being able to communicate your ideas and understand others is critical. This role is a terrific opportunity for friendly, curious people who want to get involved in our work, who love to learn, who will embrace and develop our culture, and help make SND a place where people and ideas can thrive. We are intentionally looking to create teams that are diverse and inclusive. Diversity is the mix of culture, background, experience and personality that we all bring; inclusion is getting the mix to work better together. We want every team member to contribute to our shared goals while respecting each other's skills, knowledge and needs. The way we do business We build our software incrementally, iteratively, and continuously, so you'll be able to see new work go live to over four million visitors around the globe every week. Our flavour of agile has been heavily influenced by XP and Kanban, and if something isn't working, we change it. Our work delivers value to both the business and our customers, our teams are cross-discipline: business analysts and the user experience team work with stakeholders to coordinate research and understand requirements, whilst our frontend developers and software engineers pair with quality analysts to develop the most robust solutions, and our platform engineers work across the organisation to ensure our infrastructure never lets us down. We generally follow a mix of agile and lean practices with an overall philosophy towards continuous delivery. We'll rely on each and everyone's expertise to adapt and improve these processes to serve the team, project and company as best fit their current contexts. Visit sndigital.springernature.com to learn more about who we are and what we do. We are looking for a talented and passionate Senior Business Analyst to join us as we transition from a content delivery focus to a more harmonised and personalised platform, you will play a pivotal role in driving researcher engagement and fostering loyalty. In this role, you will be part of a cross-functional agile delivery team, leveraging analysis tools to inform decisions that support both business objectives and user needs. You will collaborate closely with both your team and business stakeholders to understand complex business problems, define work and identify key opportunities. Our teams are diverse, with members from various backgrounds and nationalities. Together, we work to create solutions that not only meet the business goals of Springer Nature but also provide tangible value to our users.