Lead Emergency Services Dispatcher

About the role

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to perform and lead routine, recurring vehicle dispatch and recordkeeping duties for the assigned organization. Processes, plans, and schedules vehicles to fill approved vehicle requests. Returns requests received without approval. Duties also include dispatching operators as required. In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Clerical and Administrative Support Positions. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-06, or equivalent in other pay systems. Examples of specialized experience include: Operational knowledge of computerized communications equipment typical of a 911 call center, alarm equipment and systems, and radio usage and procedures to receive, record, monitor, and relay information; Knowledge of emergency services dispatching procedures, resources and capabilities, and related documentation requirements to coordinate an appropriate response to fire, police, medical, aircraft and various special emergency situations (confined space, HAZMAT, water rescue, high angle, etc.); Knowledge of EMD procedures to instructs patients and bystanders on rendering medical aid; Geographical knowledge of the installation and adjacent housing areas, and ability to read road and utility grid maps to properly direct emergency responders. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-06 level is required to meet the time-in-grade requirements for the GS-07 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of basic computer operations to include word processing, retrieval, and input of data. Knowledge of types of emergency apparatus and equipment needed for a variety of emergency situations. Skill and ability to read grid maps that reflect such systems as electrical, water, gas, central heating distribution, sanitary sewer, storm drainage, and pollution control. Skill and ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations. Ability to work independently without immediate supervision. Ability to prioritize, multi-task and organize work. Ability to orient, instruct and inform lower-graded employees, distribute/balance work assignments, monitor work accomplishment and keep supervisors informed. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.