Be the friendly voice supporting our clients' customers with general enquiries
Provide proactive, professional service that leaves a lasting positive impression
Collaborate with a small, dedicated team in a supportive office environment
You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work with confidence. Attention to detail and accuracy is key in this role.
Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
Accurately record all contact interactions on systems in line with expected process
Ensure you give a positive image and great first impression to all contacts
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
Digital mail room activities, opening and sorting post, scanning documents, processing fees, handling outbound post.
Your experience and attributes will include:
Being highly methodical with a thorough attention to detail
Having excellent organisational skills
Having the ability to work to stringent customer service SLA's and KPI's
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent PC and data entry skills
Excellent written English and the ability to compose written responses to customers
An ability to learn new skills quickly including adopting new processes and technology
Your experience and attributes will include:
Being highly methodical with a thorough attention to detail
Having excellent organisational skills
Having the ability to work to stringent customer service SLA's and KPI's
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent PC and data entry skills
Excellent written English and the ability to compose written responses to customers
An ability to learn new skills quickly including adopting new processes and technology
What we hope you'll do next:
Choose 'Apply now' to fill out our short application.
#jobs
Location:
Clonakilty ,
Ireland
Time Type:
Full time
Contract Type:
Permanent
Benefits
Full-time (40 hours/week)A warm, inclusive team cultureConvenient office location in scenic West CorkOpportunity to start as soon as possibleJob title:Administrative Customer Service AdvisorJob Description:What's in it for you?€29 432 per annum and 22 days annual leaveaccess to Wrkit - giving you access to lifestyle savings, & discountscost of eyecare vouchers for eye examinations and money towards glasses if requiredaccess to Capita pension scheme and Employee Assistance Programmelife Assurance Benefit and cycle2work scheme....with plenty more
Additional Information
🌟 Join Capita Ireland as a Customer Service Advisor - Full-Time🌟
📍 Location: Clonakilty, West Cork Business and Technology Park, P85 YH98
🕒 Hours: Monday to Friday, between 8am and 6pm - (2 - 3 days in office)
📅 Start Date: Immediate
Are you passionate about delivering exceptional customer experiences?
Capita Ireland is looking for enthusiastic Customer Service Advisors to join our welcoming team in Clonakilty.
Capita · Clonakilty