The Visitor Management Concierge is responsible for welcoming and greeting patients to the facility in a friendly, efficient, and courteous manner. This role collaborates directly with Baylor Scott and White Public Safety to ensure a safe and secure environment for all hospita
Benefits
Voluntary BenefitsFlex Pay401kPaid Time Off (PTO)Medical, Dental, & Vision InsuranceJob DescriptionTowne Park is a premiere hospitality company contracted with Baylor Scott & White. We are seeking individuals to provide outstanding customer service to all that enter the hospital.Essential FunctionsArrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital.Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.Monitor screening equipment provided by BSW and follow respective workflows.Promptly report anything suspicious to Public Safety for further evaluation and response.Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services.Knowledge & SkillsKnowledge of principles and processes for providing customers and personal services.Ability to read and write standard English languageAbility to multitaskAbility to prioritize tasks and remain calm in stressful situationsAbility to de-escalate and remain calm in stressful situationsAbility to work independentlyAbility to perform general typing and/or basic computer skillsAbility to remain calm and composed under pressureStrong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgroundsAttention to detail and consistent adherence to safety protocolsWork ExperienceRelated customer service experience and/or training; OR equivalent combination of education and experienceEducationHigh School diploma or general education degree (GED) preferredRequired Licensure, Certification, etc.Must be at least 18 years of age and be able to pass a criminal background and drug screenMust obtain immunizations and medical tests as required by Baylor Scott and White.Towne Park is committed to offering competitive, fair, and commensurate compensation. Towne Park is an Equal Opportunity Employer.Additional Job Details:Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $18-$20 per hourWork Schedule: The work schedule for this position is the following: 8-hour shift/ Day shift/ Evening shift/ Overnight Shift/ Rotating Weekends/ Holidays.Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.Seasonal and temporary roles are not eligible for benefits outlined above.Dental insuranceVision insurance401(k)Paid time off
Additional Information
At Towne Park, it's more than a job, you can make an impact.
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
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Job details
Pay: From $18-$20 per hour
Job Type: Part-time & Full time
Shift & Schedule: 8-hour shift/ Day shift/ Evening shift/ Overnight Shift/ Rotating Weekends/ Holidays
Work Setting : In-Person/ Hospital Setting
Townepark · Temple, TX