Product Manager

Benefits

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Recruiter for this role: Yammy Fong About this role...... Product Strategy Take full ownership of product initiatives - from ideation through opportunity assessment, solution delivery, and 'to market' success Create and manage the product roadmap, pursuing alignment across business, engineering, design, and marketing teams Write clear and concise product definitions capturing the vision, goals, and key elements of new offerings Prioritise between existing and new customers, features, architectural improvements and operational excellence Develop product pricing and positioning strategies Translate product strategy into detailed requirements and prototypes Ensure consistency in delivery of value, setting iteration priorities for several agile development teams Able to understand the trade-off between different priorities to deliver products solving customer problems to achieve business objectives Product Execution Lead end-to-end product development cycle from discovery to launch and iteration; Scope and prioritise activities based on customer impact and business value Assess product designs, making specific recommendations for improvement Act as a product evangelist to build awareness and understanding Effectively communicate status, progress, and outcomes to senior management Support the development team with queries Manage product roadmaps and releases Run beta and pilot programs with early-stage products and sample Data Driven and Customer Centric Gain an in-depth understanding of the customer's experience, identifying and filling product gaps, whilst generating new ideas to grow adoption and improve customer experience Understand consumption patterns and user journeys in context of product usage, to create new, engaging experiences Analyse key data to identify issues and discover opportunities to develop new product features Explore customer and business needs and feedback, reviewing various options, and mock-up prototype solutions Define a set of KPIs to measure business impact with the ability to analyse and utilise them in decision-making processes Represent the customer (proxy) within the development process Determine feature requirements Influencing People Motivate and inspire the product team and stakeholders to champion the product vision, goals, strategy, and benefits throughout the company Create buy-in for the product vision both internally and with key external partners Collaborate with business partners to facilitate meetings for business requirements definition, technical requirements elicitation, integration specification updates, request data samples, and articulate dependencies Manage incoming escalations, analysing issues and engaging the team into problem framing and ideation processes to deliver the most optimal solution Provide insight to stakeholders on the product and market Manage cross-functional teams You might fit for the role if you have...... Degree in Business Administration or related disciplines Minimum 3 years of working experience preferably in product management or product development Experience with digital asset management solutions or workflows is preferred Experience in travel, financial or SaaS industries is a plus Strong communication skills with a customer-focused mindset Proactive, detail‑oriented, and growth‑driven with strong problem‑solving abilities Skilled in data-driven decision-making and interpreting stakeholder feedback by analysing industry insights Excellent command of written and spoken English, Chinese (Mandarin / Cantonese) Occasional business travel may be required About us: Our story Collinson Group is a global leader in driving loyalty and engagement for many of the world's largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance. The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers. We have more than 25 years' experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people. We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase