Support customer-facing cybersecurity activities, including security questionnaires, due diligence requests, follow-up discussions, and related assurance needs across North America and Latin America.
Analyze customer cybersecurity requirements and coordinate with internal subject matter experts to develop accurate, risk-based, and consistent responses.
Assess and communicate product cybersecurity capabilities, controls, and relevant documentation in support of customer and commercial discussions.
Partner closely with sales, legal, product, R&D, quality, compliance, and other internal teams on cybersecurity-related customer commitments, questions, and escalations, including Latin America-related engagements.
Support the sales organization by helping translate cybersecurity capabilities into clear, customer-relevant value propositions and responses.
Partner with commercial teams to identify recurring cybersecurity-related barriers in the sales process and help develop scalable approaches to reduce friction.
Contribute to the development and continuous improvement of sales enablement materials, standard messaging, reusable response content, and customer-facing cybersecurity support resources.
Help identify, standardize, and improve repeatable customer-facing cybersecurity content, response libraries, and supporting documentation to improve consistency and efficiency.
Review and interpret vulnerability, architecture, and security control information as needed to support customer communications, internal alignment, and risk-based decision-making.
Track recurring customer concerns, response themes, and support gaps to inform process improvement, strategic priorities, and better field support.
Help improve operational consistency by identifying common response patterns, standardizing outputs, and reducing dependency on ad hoc or individual-driven support models.
Contribute to the development of more stable, repeatable workflows for customer cybersecurity support, including intake, response coordination, knowledge management, and escalation pathways.
Support cybersecurity-related analysis and input for customer planning, asset planning, and other business support activities, as applicable.
Help ensure cybersecurity communications to customers are clear, supportable, and aligned with contractual, legal, and business expectations.
Contribute to continuous improvement efforts that make cybersecurity support more scalable, efficient, and commercially effective.
Job Requirements
Strong understanding of cybersecurity principles, including networking, encryption, vulnerability management, identity and access concepts, segmentation, and common security architectures.
Ability to interpret and communicate technical cybersecurity concepts clearly to both technical and non-technical audiences, including customers.
Experience working with cybersecurity standards, frameworks, and common assessment approaches, including familiarity with concepts such as CVSS, OWASP, and risk-based prioritization.
Strong analytical skills to evaluate customer requirements, security controls, product cybersecurity information, and business risk considerations.
Ability to work effectively across cross-functional teams, including sales, legal, engineering, product, quality, and compliance stakeholders.
Experience developing, reviewing, or supporting customer-facing cybersecurity documentation, standard responses, or assurance materials.
Ability to identify opportunities for process improvement, standardization, and scale in
Benefits
Health insuranceRemote work options
Additional Information
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Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Responsible for supporting customer-facing cybersecurity and product assurance activities across the sales, implementation, and operational lifecycle, including customer engagements across North America and Latin America. At least 30% of this role's duties are expected to support Latin America-related customer, commercial, legal, and cybersecurity assurance activities. This role serves as a key partner to sales, legal, product, engineering, quality, and other subject matter experts to help address customer cybersecurity inquiries, support contractual and compliance-related requirements, and communicate product cybersecurity capabilities clearly and consistently.
This position also helps improve commercial effectiveness and operational stability by reducing friction in customer-facing cybersecurity interactions, promoting more consistent and scalable support models, and strengthening cybersecurity as a practical business enabler and commercial differentiator. This is a remote-based opportunity
Onehealthineers · Mlv Lb