Consistently offer professional, friendly and engaging service
Ensure the overall safety and Guest Safety Supervisor of the hotel guests, Colleagues and
hotel premises.
Act as a member of the Emergency Response Team, responding in cases of fire, accident,
safety concerns and calls for medical assistance
Ensure that any violations to law or hotel policy are investigated and reported
Respond to all emergency situations and provide First Aid and CPR as required
Correct and report any fire hazards or health and safety hazards
Report and investigate occurrences of accidents, complaints, criminal activity, and crisis
situations
Conduct regular floor patrols, cash counts and crowd control
Conduct departmental key control audits and maintain key control records
Maintain computer records of all actions in a Daily Activity Report
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Maintain Guest Safety Supervisor Office Standards of conduct
Ensure all Guest Safety Department staff are adhering to Fairmont Policy
Review reports, conduct daily audits of keys, radios and daily activity logs.
Ensure all Guest Safety monthly task are completed
Assist Security Leadership team on process and SOP suggestions / development
Assist with ensuring Officers are performing all assigned tasks as required or requested.
Benefits
Gross Hourly Rate: $38.11 USDEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCHYour experience and skills include:Ability to communicate fluently with our guests and colleaguesPrevious experience in a Guest Safety Supervisor role required, leadership experiencepreferredComputer literate in Microsoft Window applications requiredCertification in CPR First Aid requiredMust possess a professional presentationStrong interpersonal and problem-solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast-paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesWalking and standing continuously throughout shiftBending, lifting, carrying, twisting intermittently throughout shiftYour team and working environment:Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/DWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your lifeHealth insuranceVision insurance
Additional Information
You represent Fairmont Century Plaza with professionalism, confidence, and a strong sense of ownership. As a leader, you set the standard for exceptional service, ensuring every guest interaction reflects the highest level of hospitality and attention to detail. You lead with energy and positivity, inspiring and motivating your team to perform at their best while fostering a collaborative and supportive work environment. You take pride in developing your colleagues, holding them accountable to service standards, and recognizing excellence. Entrusted with oversight of the guest experience, you proactively anticipate needs, resolve challenges with sound judgment, and ensure that every guest encounter exceeds expectations.
Accorhotel · Los Angeles, CA