Customer Service Representative
External
Sila · Uniontown, OHPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Responsibilities
- Answer incoming customer calls and provide exceptional customer service
- Schedule service appointments and maintenance visits
- Make outbound calls to confirm appointments and follow up with customers
- Assist with membership and maintenance agreement scheduling
- Communicate effectively with dispatchers and field technicians
- Maintain accurate customer records and appointment details
- Handle customer concerns professionally and efficiently
- Support daily office operations and administrative tasks as needed
- Help ensure service schedules remain full and efficient
Requirements
- 2+ years of customer service experience preferred
- Call center, dispatch, or home services experience is a plus
- Strong communication and phone skills
- Positive attitude and professional demeanor
- Excellent organizational and multitasking abilities
- Strong attention to detail
- Ability to work in a fast-paced environment
- Proficiency with computer systems and Microsoft Office
- Experience with ServiceTitan is a plus but not required
Benefits
Additional Information
Customer Service Representative (CSR) Bonsky Heating, Cooling & Plumbing Uniontown, OH Join a Team That Puts Customers First Bonsky Heating, Cooling & Plumbing has built a reputation for providing exceptional service and creating lasting relationships with customers throughout Northeast Ohio. We are looking for a friendly, organized, and customer-focused Customer Service Representative to join our growing team. As a CSR, you will be the first point of contact for our customers and play a critical role in delivering an outstanding customer experience while supporting our service and dispatch teams.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at sila? Share your experience