Macu · Sandy, UTPrepare for this interview
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Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary Serve members and internal customers by answering questions and resolving issues related to Mountain America loans to ensure quality service across multiple channels. Timely and accurately service the needs of the members and enhance their financial relationships with the credit union. Additionally, act like a liaison for the members and branches within the department and assume additional responsibilities that assist in managing the department's operations such as: remittance, scanning, research, adjustments, payment reversals, correspondence, loan maintenance and conversion, etc. Job Description LOCATION Consumer Loan Servicing Team 9800 S. Monroe Street Sandy, UT 84070 SCHEDULE Full Time: Monday - Friday hours will vary between 8:00am - 7:00pm; Rotating Saturdays 9:00am - 3:00pm To be effective, an individual must be able to perform each job duty successfully. Provides quality service to credit union members to resolve loan problems and enhance their financial relationship with Mountain America. Adheres to quality review procedures. Builds and maintains a cooperative working relationship with personnel from all of the branches and assists them with any servicing questions or concerns members bring to them. Performs loan, share, payment and error adjustments in Symitar timely, accurately and in accordance with accounting and servicing regulations and guidelines. Ability to use 3rd party systems related to remittance, research and correspondence. Handles loan pay-off requests in a timely and accurate manner. Processes requests that pertain to Servicemember Civil Relief Act (SCRA), flood tracking, Home Equity Lines of Credit (HELOC) conversion, Education Line of Credit (ELOC) conversion, etc. Assists in researching member inquires and handles correspondence. Assists in training other Loan Servicing employees, as needed. Performs other duties as assigned. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
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