Order to Cash Technology Manager, Global Process Organization

External

Apple · Austin, TX

Full-timeOn-siteToday

ComplianceDocumentationLeadershipMachine LearningProcess ImprovementSnowflake

Cover Letter Connect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

About the role

This role will be critical in driving efficiency, scalability, and innovation across our Collections, Credit, Cash Applications, Invoicing Compliance and Revenue Operations functions. The ideal candidate will possess an understanding of O2C business processes, enterprise-level technology platforms, and have a proven track record of delivering complex technology projects with an emphasis on Process Innovation & Artificial Intelligence and Machine Learning. You will create an environment where the right technology-whether data pipelines, AI-powered automation, or custom tooling-is applied to the right problem to drive scalable, well-architected outcomes. The Order to Cash Technology Manager will be accountable for the professional and technical development of their team, thoughtful resource allocation across a high-demand portfolio, and end-to-end delivery of O2C technology solutions. You'll work closely with the O2C Global Process Owner, O2C Global Operation Leaders, and technology partners including the Finance Transformation Office, FDT, and IS&T.

Responsibilities

Lead, mentor, and develop a team of dedicated O2C Technology Champions, investing in their professional and personal growth while setting clear expectations for technical quality and solution design

Strategy & Roadmap: Develop and maintain the technology roadmap for the Global Order to Cash function aligning with overall O2C processes, business strategy and IT architecture, with a focus on integrating AI/ML capabilities

Drive quarterly O2C Technology Steering Committee to prioritize large projects and resource allocation across GOs and GPO Leadership

Partner with Finance Transformation Office, FDT, IS&T, and other technology business partners to deliver globally scalable solutions

Oversee delivery and maintenance of complex, cross-functional technology solutions, including the design and implementation of solutions that support key internal business partners (e.g. Sales Finance)

Establish and manage a structured development lifecycle (including version control and release management) to ensure a disciplined path from development to production

Establish and uphold consistent standards for quality, solution architecture, and technical documentation, ensuring the trams builds on shared, scalable foundations

Process Optimization: Identify opportunities for process improvement and automation within the O2C cycle, leveraging technology, including advanced AI/ML techniques, to drive efficiency, reduce costs, and enhance the customer experience

Own resource planning and allocation, balancing strategic project delivery with operational support for each Global Operations Leader

Promote AI/ML adoption and position the team as the senior technical authority and innovation engine for O2C

Foster an innovation culture where Tech Champions mentor embedded Tech Wizards on latest technologies, technical skills, product review processes, and governance best practices

Ensure O2C technology solution governance standards comply with internal policies, regulatory requirements, internal controls, data security standards, and responsible AI deployment

Order to Cash Technology Manager, Global Process Organization

About the role

Responsibilities

Requirements

Additional Information

Your Match

Company Intel

What employees say

Interested in this role?