Pay rate: $33.42/hour - $36.83/hour
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The Northeastern University Police Department engages the community through a comprehensive program of police, emergency management, international security, crime prevention, emergency medical, and related public safety services to promote the conditions by which Northeastern University operates as intended throughout the world. The Department operates under the tenants of Procedural Justice and believes in continuous active engagement with members of our community, to prevent crime and increase the quality of life for those we serve.
Click here to see what it means to be a member of the NUPD family.
Click here to see an overview of the University's comprehensive benefits package including educational incentives, comprehensive medical coverage, retirement plans, and fitness/wellness programs.
Responsibilities
Receive emergency and non-emergency telephone calls
Determine the nature, location, and priority of requests and dispatch appropriate resources in accordance with established procedure
Enter, update, and retrieve information from a variety of computer systems
Disseminate mass emergency notification alerts when necessary
Monitor radio traffic, security alarms, fire alarms, and video security cameras
Provide referral services and victim resources
Undergo initial training and maintain knowledge through continuing education
Other duties as assigned
Requirements
Mandatory Job Requirements
High School Diploma or GED equivalent
One or more years of relevant experience
A valid U.S. Driver's License
CJIS certification within six months of hire
APCO certification within six months of hire
Candidates must pass a criminal background check
Candidates will be subject to a drug test and psychological exam
Must currently possess, or must achieve within first three months; CPR (BLS/HCP) certification
Required Skills
Ability to multi-task, prioritize, and quickly synthesize information
Ability to remain calm, stay focused, and utilize sound judgement in rapidly evolving, stressful emergency situations
Excellent verbal and written communication skills
Strong computer skills, typing skills, and ability to learn new software
Excellent interpersonal skills and ability to work effectively with a wide variety of people
Has a professional phone manner and a service mentality
Is team and goal oriented
Ability to exercise discretion in handling confidential information
Work Environment & Physical Demands
This position is an essential personnel position which requires working in a variety of situations including during holidays, weekends, day/evening/night shifts, overtime, and in a state of emergency
Requires frequent phone-interactions with people, dealing with regular interruptions, periods of concentrated attention, handling multiple concurrent tasks, frequent deadlines, and the criticality of task success
Required to wear department issued uniform while on duty
Ability to sit or stand for extended periods of time
Former dispatch or law enforcement experience strongly preferred
Call-taking experience preferred
Experience in a higher education setting preferred
Additional Information
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by the law.
Position Type
Safety and Security
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Northeastern University · Boston