Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
Team Leadership:
Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Operational Excellence:
Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.
Requirements
Required:
1-3 years managing or supervising in a retail environment
Excellent listening and communication skills
Excellent analytical, critical thinking and troubleshooting skills.
Excellent organization and time management skills
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty and ethical business
Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
Preferred:
Experience with consultation-based customer service models
Ability to develop and train staff through positiv
Benefits
A fun and funky store atmosphere where individualism is encouragedA 50% discount off all our products to keep you smelling and feeling freshAn unconventional retail structure to support your entrepreneurial spiritThe opportunity for growth as Lush loves to promote from withinAssistant ManagerAs Assistant Manager, you bring Lush's Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.Health insuranceFlexible scheduleEquity / stock options
Additional Information
Position: Assistant Manager
Hours: 40 Weekly
Interview Plan
Ever wondered what it's like behind the bubbles? #lushcareers
Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers' bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference.
Lush · Austin, TX