Assist customers who appear confused or require assistance; for example, reading a program, understanding a Wagering promotion or how to find their way around the building.
Actively participate in WEG promotions. Be knowledgeable about Events and promotions happening around the facility and assist customers on how they can participate in such events.
Count and balance cash after each race or when determined threshold has been accumulated when in public areas.
Deposit and drop money in safe or deposit to recycler
Core Competencies
Customer Focus -Ensures and maintains customer satisfaction in the presentation of all the products and services available to the customer.
Energy and Stress Management -Consistently demonstrates high level of drive, and preserves effectiveness, drive and focus for extended periods of time, while maintaining composure in highly stressful or adverse situation
TeamWork- Promotes cooperation and commitment with the team towards the attainment of common goals. Gets others excited about and committed to furthering the WEG's objectives.
Problem Solving - Resolves difficult and complicated challenges.
Accountability-Takes personal responsibility for the quality and timeliness of work and achieves results with no oversight, including following guidelines, standards regulations and principles.
Ethics and Integrity-Earns the trust and respect of others through consistent honesty and professionalism in all interactions
Requirements
Strong customer service and troubleshooting skills
Experience with Amtote equipment
Able to generate excitement about Racing
Able to effectively communicate verbally
Able to work well under pressure
Advanced cash handling skills, and basic arithmetic skills to conduct cash transactions
Able to deal with people sensitively, tactfully, diplomatically, and professionally always
Professional appearance and manners
Strong work ethic and positive team attitude
Able to listen effectively to benefit the customer
Must enjoy working with people
Must have a friendly, pleasant and approachable manner
Must be able to read customers and possess the ability to adjust their approach to the customer accordingly
Pay: $22.95 per hour
Reason for Vacancy: New Headcount
Diversity, Equity, Inclusion and Belonging
Be Yourself.
Benefits
Vision insuranceEquity / stock options
Additional Information
A NEW BREED OF ENTERTAINMENT
With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.
Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing - and also among the most exciting and diverse entertainment facilities on the globe.
THIS IS A CASUAL FIXED TERM CONTRACT POSITION
Job Summary:
The goal of this position is to introduce new customers to wagering through hand held automated betting technology and assist them by providing friendly, knowledgeable hands on support and exceptional service, by educating them and accurately placing wagers. The goal is to create loyal customers by enhancing the Guest Experience at Woodbine. This position will allow us the opportunity to engage customers about Events, wagering promotions and products while being proactive and making it simple and fun for them to wager.
Woodbineentertainment · Etobicoke, On, Canada