Loyalty/CI Product Owner

Benefits

Additional Information

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world's largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. Sabre is looking for a Principal Product Owner to lead and oversee the Loyalty and Customer Insights product areas, with a strong focus on airline customers leveraging Sabre Mosaic platform. In this role, you will be accountable for the day‑to‑day ownership and evolution of Loyalty and Customer Insights products, acting as the primary point of contact for customer change requests (CRs), inquiries, and solution discussions. You will work closely with airline customers, internal product, engineering, delivery, care, and commercial teams to ensure customer needs are clearly understood, prioritized, and delivered in a scalable and sustainable way. The ideal candidate combines deep domain understanding, strong customer engagement skills, and the ability to operate effectively in a complex, multi‑stakeholder environment. This is a hands‑on role requiring both strategic judgment and operational execution. Role and Responsibilities Loyalty Product Ownership Own and oversee the Loyalty product area, including functional scope, priorities, and ongoing evolution Act as the primary owner for customer reported Change Requests (CRs), enhancements, and functional inquiries related to Loyalty Partner with airline customers to understand loyalty program needs, configurations, and integration expectations Work closely with Engineering, Delivery, and Care teams to assess feasibility, impact, and sequencing of Loyalty changes Ensure alignment between customer commitments, product roadmap, and platform strategy Customer Insights & Mosaic Evolution Own functional responsibility for Customer Insights, with a strong focus on Mosaic platform capabilities Handle customer requests related to Customer Insight configuration, data usage, integrations, and platform behavior Drive the evolution of Customer Insight components within Mosaic, ensuring scalability, consistency, and reusability Collaborate with platform and architecture teams to align Customer Insight capabilities with Mosaic standards and APIs Cross‑functional Collaboration & Delivery Translate customer needs into clear business requirements, user stories, and acceptance criteria Partner with internal Product Managers to ensure alignment with broader product vision and investment strategy Work closely with Sales, Account Management, Program Managers and Delivery teams to support customer engagements, solutioning, and pre‑sales discussions Support customer demos, solution walkthroughs, and functional deep dives as needed Act as a subject‑matter expert (SME) for Loyalty and Customer Insights across internal teams Execution & Backlog Management Own and manage the product backlog for assigned areas and items clarity, including prioritization and scope definition Participate actively in scrum ceremonies, providing guidance and clarifications to engineering teams Review and accept delivered work to ensure it meets defined requirements and customer expectations Analyze, triage, and support resolution of production and maintenance issues related to Loyalty and Customer Insights Qualifications and Education Requirements 7+ years of experience working with Airline technology, travel platforms, or related enterprise systems Strong experience in customer‑facing roles, including handling customer requests, CRs, and solution discussions Experience working with platform‑based products and/or API‑driven architectures (experience with Mosaic is a strong plus) Proven ability to translate business needs into clear, actionable product requirements Strong ownership mindset, with the ability to balance short‑term customer needs and long‑term platform strategy Comfortable operating in a highly cross‑functional, multi‑stakeholder environment with competing priorities Ability to work independently and drive outcomes across geographically distributed teams Excellent organizational and prioritization skills, managing multiple customer requests in parallel Strong business acumen and analytical thinking This role requires an AI‑first approach to product ownership. The successful candidate is expected to use AI tools extensively across customer engagement, requirements definition, backlog management, analysis, documentation, and communication to accelerate delivery and improve quality, while operating within Sabre's AI governance and security standards. Excellent written and verbal Eng