Credit Control Analyst - Fixed-term

About the role

In charge of collection activities for the relevant portfolio(s) supported by the team to ensure trade debtor balances are tightly controlled and compliant to the Downstream Credit Policy. This includes regular contact with internal / external partners in order to reach periodical goals / targets. In this role You will Effective cash collection and monitoring of customer accounts (or own portfolio - may be cross-business or cross-country responsibility) consistent with BP's credit standard & policies and preparing collection reports. Supervise credit and fraud violations and inform / involve all relevant partners within their DOA Dealing with customers' accounts and keeping these fully reconciled Enforce to the Team's regular KPI's (such as working conditions and performance) Deal promptly with customer disputes / issues in order to secure payments and follow the partner concern path Maintain and develop working relationship with Cross-functions (incl: Sales, Customer Service team etc.) Be able to identify key, strategic or high-risk business customers and issues and take actions together with the relevant partners Apply all communication channels to resolve issues and perform daily tasks (e.g.: call customers not only send emails) Participate in Continuous Improvement efforts; initiate and raise "quick wins" where these are relevant Manage order blocks, review/resolve all credit-held deliveries and customer restrictions. Compliance with all relevant Credit Management related and QMS policies What You will need to be successful Previous credit control / cash collection or customer service experience (preferred) Any kind of College Degree or Economics (High School) or equivalent experience with relevant language skills Able to deal with sophisticated situations while maintaining the right balance of customer and business focus Good level of analytical skills, numeracy and financial awareness. Effective problem-solving attitude. Excellent communication skills. Efficient time management and prioritization skills. Continuous improvement attitude with an open minded and adaptable work ethic. Fixed-term maternity cover role Ability to work afternoon shift half a month At bp, we provide the following environment & benefits to you Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Hybrid working arrangement aligned with team arrangements and business needs Opportunity to build up long term career path and develop your skills with wide range of learning options Celebrate in bp's success. You may be eligible to join bp's Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules Family friendly workplace e.g.: Extended parental leave, Mother-baby room Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program Possibility to join our social communities and networks Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us! At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life. Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a chi