Order Entry Representative

Responsibilities

• Professionally handle incoming requests, inquiries and orders from customers, and from the field
• Process orders and changes in accordance with procedures
• Work with multiple Cadwell departments to ensure that customer issues are resolved both promptly and thoroughly
• Demonstrate professionalism and a positive, solutions-oriented approach when interacting with customers and co-workers
• Stay current on Cadwell products and software, and proficient on use of internal systems
• Provide backup assistance to receptionist as needed
• Perform other duties as requested, directed, or assigned
• Education / Experience:
• Associate degree in related field, or 2 years of related education/experience required; Bachelor's degree preferred
• 2+ years of experience in customer service, sales or other relevant experience required
• Job Knowledge / Requirements:
• Pleasant, positive, patient, and helpful customer service skills
• Communicate clearly and professionally through listening, speaking, and writing skills
• Strong business math skills; read and interpret data and reports
• Computer skills: MS Office and Google applications, query tools, and database systems and applications
• Complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities as needed
• Must develop knowledge of Cadwell product lines and how they are used by clinicians, and know what questions to ask in order to be effective in assisting customers
• Critical success criteria include attention to detail, organized approach to work, effective time management and follow-through
• Physical Requirements / Working Conditions:
• Extensive use of computer and telephone
• Work assigned shifts to cover department hours of 6:30am - 5:00pm; overtime may be required to meet business needs
• Salary Range
• $20 - $25 USD

Benefits

Additional Information

Position Summary: The Order Entry Representative partners with field Sales to enable purchases of Cadwell products. Expected to demonstrate a commitment to customer satisfaction. This role is based at company headquarters in Kennewick, WA.

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