Change Manager

Responsibilities

• Change Strategy & Planning
• Diagnose the gap between how things are and how they need to be; understand blockers, incentives, and what it'll take to shift behaviours.
• Run change impact and readiness assessments; segment audiences and tailor your approach.
• Define adoption metrics and success criteria - and build them directly into delivery plans.
• Training & Capability Uplift
• Lead learning needs analysis and design capability pathways that genuinely elevate performance.
• Deliver blended learning that actually works - in-person, virtual, self‑serve, job aids, microlearning, simulations, the lot.
• Put measurement at the heart of learning: assessments, skills rubrics, and on‑the‑job KPIs.
• Communications & Engagement
• Craft simple, sharp narratives that explain the why, what, and how without corporate clutter.
• Set up demos, pilots, clinics, and user groups; build a movement through your champion networks.
• Facilitate workshops that cut through indecision and drive alignment.
• Stakeholder & Leadership Enablement
• Coach leaders and SMEs so they role model the behaviours and keep feedback loops alive.
• Partner with Innovation, IT Operations, and People Teams to sync change, release plans, and adoption needs.
• Manage resistance with empathy and backbone - escalate risks early, and with clarity.
• Adoption Analytics & Benefits
• Track leading and lagging indicators - engagement, usage, proficiency, cycle times, error rates - to tell the real story.
• Drive reinforcement and habit‑building interventions that embed change long after launch.
• Support benefits realisation and make sure lessons learned actually shape what comes next.
• Required Skills & Experience:
• You've led change in environments where ambiguity is the norm and comfort zones don't exist - tech, digital, transformation, whatever it is, you've taken teams through it and made it stick.
• You're a standout facilitator and trainer - the kind who can energise a room of sceptical engineers just as easily as a group of non‑technical teams.
• You know learning design inside out: adult learning, blended approaches, job aids that actually help people - not corporate wallpaper.
• You don't just "know" change methodologies and agile delivery; you use them as weapons to cut through noise, blockers, and inertia.
• Data doesn't scare you. Dashboards, surveys, qualitative chaos - you can turn them into insight and action without blinking.
• Stakeholder management? You're credible with senior leaders, trusted by frontline teams, and unafraid to challenge anyone who gets in the way of progress.
• Bonus points if you've got behavioural science instincts (nudges, habit loops), UX sensibilities, and fluency in digital workplace tools like M365, collaboration platforms, automation, or data/AI‑enabled solutions.
• Prosci/ACMP or similar change certification - because you back instinct with discipline.
• CIPD L&D or learning design credentials - showing you take capability seriously.
• Coaching, facilitation, or agile credentials (ICP‑ACC, A‑CSM, etc.) - because trailblazers refine their craft.
• Target KPI's
• Behavioural: Shifts in behaviour that you can see, feel, and measure - higher percentages of people doing the right things, faster time to habit, and a noticeable drop in workarounds that slow us down.
• Learning: Real capability gains - assessment uplift, sharper on‑the‑job accuracy, and a shorter runway from "I've learned this" to "I can do this confidently."
• Adoption: Active usage that doesn't just spike at launch but sustains; deeper feature engagement, repeat usage, and sentiment that moves from "Why are we doing this?" to "Why didn't we do it sooner?"
• Benefits: Tangible performance gains: faster cycle times, fewer errors, better safety and quality outcomes, and ROI indicators that prove the change delivered more than just good intentions.

Benefits

Additional Information

At Dalcour Maclaren, we're key players in the Utilities and Infrastructure industry, bringing the UK and Ireland closer to Net Zero every day. Our land, environmental and geospatial experts work together to unlock the consents needed by our clients to deliver key projects. Our services include land access and assembly, agricultural liaison, planning, environmental impact assessments and geospatial mapping. Join us, and play your part in helping us to achieve our vision; to be the professional services team of choice, leading the Utilities and Infrastructure industry to a sustainable future. Role Purpose: This role sits right where people, process, and innovation collide - and for organisational purposes it lives in our DM Academy. You're here to spark behaviour change and build capability, so our people don't just adopt new tools and ways of working - they own them. You'll fuse structured change management with learning design, behavioural science, and data-driven adoption to make sure innovation doesn't die in a slide deck, but lands, sticks, and delivers visible value across the business.

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