Strategic Account Manager

About the role

Square's Strategic Account Management organization is seeking an experienced professional to drive growth and retention within our Retail Strategic Account Management program. This team partners with some of Square's largest retail sellers - businesses redefining how technology shapes the customer and merchant experience. In this role, you'll serve as a trusted advisor to retail executives and operators, helping them simplify operations, improve performance, and scale using Square's ecosystem. You'll uncover opportunities for growth, develop tailored retention strategies, and collaborate closely with Product, Engineering, Finance, and Marketing to deliver seamless, impactful outcomes for our most valuable sellers. The ideal candidate is strategic, empathetic, and passionate about building long-term relationships. You excel at navigating complex organizations, aligning internal teams, and finding creative ways to solve customer challenges. You thrive in dynamic environments, advocate for your clients, and play a key role in shaping how Square continues to serve the upmarket retail space. You Will Own and maintain relationships across a portfolio of ~160 strategic retail sellers, driving account expansion, retention, and satisfaction Consult with business owners and operators to uncover opportunities across operations, payments, and commerce Design and implement customized solutions that drive measurable business results Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes Where and when appropriate, visit customers in-person for negotiations and/or churn prevention Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success Deliver white-glove support, resolving critical issues and proactively driving engagement You Have 5+ years of experience in sales or account management, ideally within SaaS, payments, or POS technology Proven success growing and retaining a book of business Consistent overperformance on key metrics and revenue targets Strong discovery and consultative selling skills Retail industry experience preferred, but not required Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions Demonstrated success retaining and expanding strategic accounts Experience negotiating contracts and pricing with senior stakeholders Exceptional written and verbal communication skills - storytelling is central to this role Creative, strategic problem-solver who thrives in ambiguous environments Growth mindset, empathetic collaborator, and positive team player Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: ($135,200 - $202,800) Zone B: ($125,800 - $188,600) Zone C: ($119,000 - $178,400) Zone D: ($108,200 - $162,200) Amounts listed above include target variable compensation. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values