Sr Quality Assurance Engineer (Customer Facing)

About the role

The Pipedream team enables AI agents to connect to the software and services people use every day - including Notion, GSuite, Slack, Zoom, GitHub, Jira, and thousands more. Our platform is used by software developers at leading technology companies like Workday, Perplexity, Meta, and Relevance AI who are building AI agents and workflow products. Pipedream offers something rare: the opportunity to work in a startup environment while delivering enterprise-scale impact. Acquired by Workday in December 2025, we are a team where you can move fast, wear multiple hats, and see your work directly shape a product's direction. If you are energized by working at the intersection of developer tools and AI, and you want to make a meaningful impact on how the next generation of intelligent software gets built, this is the team for you. As a Sr. Quality Assurance Engineer on the Pipedream team, you will serve as a player/coach who is hands-on with the most complex problems while also elevating the capabilities of the team around you. This is a customer-facing role: you will work directly with software developers and partner teams using Pipedream in production, helping them debug issues, improve reliability, and shape how the platform evolves based on real-world feedback. This is not a people management role - you will be the person the team looks to when escalations come in, when a partner issue requires careful navigation, or when someone needs a thought partner on a difficult challenge. You will work closely with both internal teams at Workday and external customers who are building products on top of Pipedream. In this role, you will be responsible for: Supporting software developers across the full range of issues, from troubleshooting technical errors (including authentication failures, malformed requests, and rate limits) to billing, feature requests, and general account questions Owning the most complex integration issues and sensitive partner escalations, reviewing how teammates approach difficult problems, pairing on debugging, and helping the team grow into more confident operators Identifying technical and usability issues with connectors and collaborating with product and engineering to prioritize and resolve them Driving continuous improvement of support and quality processes, including playbooks, internal tooling, documentation, and automations to help the team scale About You