Sales Specialist - Fraud

External

Q2ebanking · Austin, TX

Full-timeHybridToday

DocumentationLeadershipSalesforce

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About the role

Q2 is seeking a high-energy, results-driven sales professional with sound business acumen and natural sales and marketing instincts to join our Sales organization as a Fraud Sales Specialist. In this role, candidates will be fraud subject matter experts focused on driving revenue through fraud technology sales, leveraging deep domain expertise to contribute to the overall growth and success of our clients. The ideal Specialist is an outgoing, organized, and thoughtful relationship builder who knows how to inspire action and creatively solve problems. Your goal is to identify client fraud risks, craft tailored fraud solutions leveraging Q2 and partner products, and manage the end-to-end sales cycle from prospecting to closing. This is a high-velocity cross-sell role focused on Q2's existing digital banking customer base, requiring strong pipeline discipline, efficient deal execution, and the ability to manage multiple opportunities simultaneously.

Responsibilities

Identify and develop expansion opportunities within Q2's existing digital banking customer base, prioritizing fraud solution cross-sell across a high-volume pipeline of active accounts.

Manage a high-velocity pipeline across a large existing customer base, maintaining strong conversion discipline across multiple concurrent opportunities.

Create, maintain, and deliver a strategic territory management plan.

Partner with the Product team for roadmap awareness, to provide client feedback, and remain aware of product health and function.

Generate and qualify leads via phone, email, LinkedIn, and direct mail campaigns.

Identify opportunities, conduct detailed discovery to uncover pain and goals, present solutions and value propositions, negotiate and close sales of Q2 and partner fraud products.

Meet or exceed assigned quota.

Build trust-based relationships with C-level executives and key stakeholders.

Collaborate with Customer Success to identify fraud mitigation solutions for renewals and participate in Customer Success engagements (EBRs, QBRs).

Own Salesforce pipeline documentation and tracking of leads and deal status.

Participate in marketing events and associated follow-up activities.

Build successful relationships with clients, Customer Success Managers, Sales Specialists, Product and Marketing colleagues.

Maintain client reference lists for assigned products.

Educate team members on fraud technology solutions, value, and trends.

EXPERIENCE AND KNOWLEDGE

Typically requires 5+ years of previous sales, technical account management, and/or solutions consulting experience.

Understanding of and successful experience with complex sales, including cross-sell and upsell motions within an existing customer base.

Excellent verbal and written communication skills with the ability to articulate complex technical concepts with both technical teams and business executives.

Comfortable engaging in technical conversations around fraud detection, risk decisioning, and financial crime mitigation; varying degrees of technical depth are welcome.

Ability to work well in a team environment and independently.

Strong organization and computer skills (including Microsoft Office, Salesforce, and DocuSign ).

Ability to travel up to 15% of the time during normal business operating times.

Sales Specialist - Fraud

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