Additional Information
Onsite Support Representative
Palmdale, CA
Come make the world and accelerate your success.
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
The Job:
As a Onsite Support Representative , you'll be part of our CribMaster team working as an on-site employee. You'll get to:
Perform repair, substitution, or replacement of faulty hardware as necessary, installation, reinstallation or reprogram of software as necessary
Perform testing and error checking of solutions, also conduct routine preventive maintenance on machines and software.
Document work done in customer ticketing system
Follow-up with Customer after the solution has been implemented
Provide entry level support for hardware, Automated Tool Room, RFID, and CribMaster related computer issues.
The Person:
You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
Experience working with mechanical, electrical and software and practical knowledge of assembly, disassembly, and maintenance of all hardware components.
Ability to thoroughly learn all mechanical components of CribMaster hardware machines and familiarity with manufacturing and inventory a plus.
Ability to learn installation and setup of CribMaster and ATR applications, and trouble shooting skills in hardware and software components.
Mechanical knowledge of tools for hardware repairs and capable of lifting up to 50 lbs
Bachelor's Degree or two years of work experience troubleshooting for customers in a technical environment.
Basic knowledge of Microsoft Windows and HP PC hardware
Must be able to pass a Government Secret Clearance
The Details:
You'll receive a competitive salary and a great benefits plan, including:
Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
Discounts on Stanley Black & Decker tools and other partner programs.
And More:
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
Learn: Have access to a wealth of learning resources, including our digital learning portal.
Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!
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We Don't Just Build The World, We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Stanley Black & Decker · Palmdale, CA