Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.
Contact patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancel and reschedule appointments as needed. May assist with identifying and initiating necessary referrals for specialist appointments, procedures and tests.
Organizes, expedites and follows-up on any paperwork related to patient care.
Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
Performs various administrative support duties for department/work location. Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.
Education Qualifications
High School Diploma or equivalent Required
Associate's Degree with Medical Terminology course completion Preferred
Experience Qualifications
At least five (5) years of related customer facing healthcare experience with at least two (2) years scheduling or preregistering patients (On the job performance and demonstration of mastery of duties will be considered) Required
Skills and Abilities
Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations required
Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients' families/visitors and clinical staff required
Ability to perform with a high degree of accuracy and w
Benefits
Health insurance
Additional Information
Employee Type:
Regular Work Shift:
Day - 8 hour shift (United States of America)
Join Team Tidelands and help people live better lives through better health!
Patient Services Specialist/Lead (IV)
Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.
A Brief Overview
The purpose of this position is to register all patients needing services and handle all first call resolutions for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance their patient experience.
Patient Services Specialist IV/Lead is responsible for scheduling complex and specialized procedures across multiple EMR modules/platforms for multiple departments (i.e., Surgery, Interventional Radiology, Recurring Services, etc.) and coordinating multiple resources for patient services. Will also perform duties for prior authorization, referrals (incoming/outgoing), good faith estimates, and/or payment collections. Is a subject matter expert (SME) resource for patient services team and assists with training as needed.
Tidelandshealth · Myrtle Beach, SC