Intermediate Field Service Engineer

About the role

Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission critical. Climate control systems often account for a large percentage of energy consumption in many of our customers' operations. With an optimal climate system, we can help them to more efficiently use energy or water resources and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters' business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on. Primary Job Summary: The Service & Technical Support Engineer is responsible for delivering high-quality technical service support to customers and service partners. The role includes onsite troubleshooting, preventive and corrective maintenance activities, and technical support for commissioning and equipment optimization. The position works closely with internal technical support teams to ensure best practices are implemented across installation, operation, and maintenance activities, while contributing to customer satisfaction, product improvement, and business growth. The role also supports training delivery, technical documentation, and selected administrative and commercial support activities. Duties and Responsibilities: This role includes Field Service & Technical Support This role includes performing onsite visits to carry out proactive and reactive troubleshooting activities, as well as preventive maintenance on installed equipment. The position ensures timely resolution of technical issues and provides hands-on support at customer sites when required. Training & Technical Knowledge Sharing The role supports the technical support team in delivering training programs to service partners and customers. It contributes to the development and dissemination of best practices for commissioning, operation, and maintenance of equipment. Customer Support & Issue Resolution The engineer collects and reports technical feedback from field activities, including equipment issues, warranty cases, and service observations. This information is used to support continuous improvement and enhance product reliability and performance. Performance & KPI Management The position is responsible for contributing to and achieving internal KPIs related to service quality, responsiveness, and customer satisfaction. It actively supports initiatives aimed at improving service performance and operational efficiency. Administrative & Operational Support The role includes support for administrative tasks such as internal documentation, customer service requests, invoicing queries, and logistics coordination when required. Business Development Support and Continuous Improvement The engineer supports business development activities by identifying potential upgrade opportunities, retrofit solutions, and new equipment sales during daily customer interactions. This role contributes to continuous improvement initiatives by sharing field insights, supporting engineering feedback loops, and helping define best practices across service operations.