Sr Director-Professional Services

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If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South. The Sr. Director, Professional & Support Services provides administrative oversight to a number of the facility's professional services and support departments. Ensures that the overall mission and goals are achieved by participating in the formulation of clinical objectives, services, policies, and procedures. Supports patient and family centered initiatives enhance the mission of the hospital. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview The Sr. Director, Professional & Support Services provides administrative oversight to a number of the facility's professional services and support departments. Ensures that the overall mission and goals are achieved by participating in the formulation of clinical objectives, services, policies, and procedures. Supports patient and family centered initiatives enhance the mission of the hospital. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. What you will do Develops and implements a participatory strategic planning process for the areas under the direction of this position. Provides direct oversight and leadership in the development of evidence-based standardization of system clinical processes and standards for areas of responsibility. Ensures that patient and family centered initiatives are achieved. Provides leadership in the oversight and improvement of clinical and support services operations to ensure the delivery of quality, patient and family-centered care. Responsible for establishing and monitoring performance expectations in areas of responsibility. Acts as advisor and mentor to next level of leaders to promote success in their major responsibilities and to help them achieve growth. Develops strong physician/administrator relationships and partnerships to facilitate evidence-based standardization of clinical processes. Prepares budgets and demonstrates fiscal accountability for department resources including human resources, equipment, supplies, and contracted services. Ensures the assigned areas of responsibility achieve outcomes within allocated resources. Investigates new developments in healthcare practice and technique and recommends programs for specific patient care needs. Ensures compliance with standards and regulations from local, state and federal governments. Directs or provides oversight for the activities of Associates reporting to the operational and support areas; monitors Associates performance and clarifies work expectations, assists with goal setting, and promotes cooperation among individuals and groups. Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, and demonstrated throughout their employment. Enhances and strengthens working relationships between the areas of responsibility and those departments that provide a variety of services. Maintains close liaison and positive working relationships with hospital administration, corporate leaders, aligned physician practices, and other Associates in the pursuit of the resolution of problems relating to the areas of responsibility. Develops innovative solutions to successfully achieve desired outcomes; builds and leads a culture of innovative service delivery. Supports and participates in the achievement of hospital goals established annually. Pursues or participates in business development activities in accordance with organizational strategy. Education/Formal Training Requirements Required - Master's Degree Healthcare Administration Preferred - Bachelor's Degree Business Administration Preferred - Bachelor's Degree Healthcare Administration Preferred - Master's Degree Business Administration Work Experience Requirements Required - Progressive leadership 3-5 years Knowledge, Skills and Abilities Knowledge of healthcare with successful record of resolving critical issues, contribution to business unit/area development, and improved operational efficiencies. Ability to understand and prepare complex written materials, such as business plans. Excellent communication skills including a high degree of professionalism and personal presence. Expertise in skills of planning, budgeting, resource allocation and management, and building collaborative teams. Ability to lead and motivate individuals and groups tow

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