To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
Process Maturity & Operational Improvement
Lead end-to-end process improvement initiatives across OTSI, applying structured frameworks (e.g., CMMI, ITIL, Lean) to assess current-state maturity and define target-state roadmaps.
Identify gaps in existing workflows, controls, and processes; design and implement remediation plans with measurable outcomes and defined owners.
Develop, publish, and continuously refine OTSI policies, procedures, standards, and technology governance protocols in coordination with ITBM, Legal, Security, and Compliance stakeholders.
Establish and maintain feedback loops to ensure process improvements are sustained post-implementation and that lessons learned are systematically captured.
Identify and document process control gaps; ensure OTSI processes are evidence-backed and aligned to applicable IT governance frameworks (COBIT, NIST 800-53); coordinate with internal teams to engage remediation support and track findings to closure.
Forum Facilitation & Stakeholder Engagement
Own end-to-end facilitation of the Enterprise Architecture Working Group (EAWG) and similar governance forums, including agenda development, pre-read coordination, minutes, action item tracking, and follow-through.
Serve as a knowledgeable, neutral facilitator for cross-functional working sessions, driving decisions to closure while managing competing priorities and stakeholder perspectives.
Facilitate cross-functional working sessions with confidence; engage stakeholders at all levels to surface impediments, communicate OTSI's position, and drive decisions to closure. Exercise sound judgment on when to escalate versus when to resolve independently.
Portfolio, Capacity & SLA Management
Own and maintain a comprehensive, current-state portfolio spanning all OTSI managed work: innovation initiatives, OTSI-centric operational workstreams, recurring service commitments, and ad hoc requests.
Define and monitor SLAs across OTSI managed work; model team throughput and capacity constraints, apply priority-based triage to incoming requests, and ensure commitments are realistic and defensible.
Coordinate with initiative owners, sponsors, and delivery teams to maintain portfolio data integrity; surface risks, dependencies, and milestone variances early and with recommended actions.
Own OTSI KPIs, OKRs, and governance metrics end-to-end (definition, collection, analysis, and reporting) and develop portfolio health dashboards that give OTSI leadership a clear, real-time picture of team performance and workload.
Monitor adherence to processes and SLA commitments; escalate deviations with recommended corrective actions and track resolution to closure.
Perform other duties as assigned.
Supervisory Responsibilities:
None
Requirements
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
Independence & Accountability: Self-directed, personally accountable, and professionally resilient; holds their own with strong personalities at all levels and knows when to escalate versus resolve independently.
Process Maturity & Controls: Experience designing and maturing processes against established frameworks; working knowledge of COBIT, NIST 800-53, and ITIL with ability to identify control gaps and coordinate remediation.
Portfolio, Capacity & Forum Management: Experience mana
Benefits
Health insurance
Additional Information
*****THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP*****
To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.
Theocc · Chicago - 125 S Franklin