Document People Support Center call activities and assign to appropriate party using the internal management tools
Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, resolution and processing accuracy and timeliness
Address routine incoming employee inquiries by resolving all HR questions promptly during the incoming phone call, escalate lengthier and more complex calls
Communicate and interpret HR and Payroll policies and procedures for all levels of employees
Provide self-service guidance to employees related to the accuracy and completeness of personnel records
Support HR technology and application testing, implementations, and/or updates
Perform additional administrative duties as the need arises
Schedule:
Prefer flexibility to work a shift within a 7:00 AM - 7:00 PM window
Requirements
High School Diploma/GED with 6 or more months of related experience, education or training, such as in HR administration, a call center environment, customer service, or in the transportation industry
AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences
Experience using computers and phones in a professional/office setting
Ability to accurately analyze situations and reach productive decisions based on informed judgment
Ability to act professionally, maintaining composure and confidentiality
Ability to follow established procedures
Ability to communicate effectively through all mediums
Proficient active listening skills
Ability to manage multiple priorities
Ability to work individually or as part of a team
Maintain a people-centric mentality
Ability to learn new technologies related to the job
Spanish speaking or other multilingual capability
Please Note: Level of position may adjust based on qualifications and experience of the individual selected for hire
This position is not eligible for employment-based sponsorship.
Benefits
Education:GED (Required), High School (Required)Work Experience:Customer Service/Account Manager, Human Resources, Transportation/LogisticsJob Opening ID:00624928 People Support Center Representative I (Evergreen) (Open)Dental insuranceVision insurance401(k)Paid time offPerformance bonusParental leave
Additional Information
Job Title:
People Support Center Representative I
Department:
Human Resources
Country:
United States of America
State/Province:
Arkansas
City:
Lowell
Full/Part Time:
Full time
Job Summary:
Under close supervision, this position provides People Centers of Excellence related information to address basic employee inquiries, such as information on company policies, payroll and benefits, HRIS administration guidance, and sourcing information from internal systems.
Job Description:
Jbhunt · Lowell, AR - Jb Hunt Corporate A & Marketing