Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), or client-based systems such as Microsoft or HP.
Leadership skills and experience working in a collaborative team environment
Proven organizational skills, great interpersonal skills, and ability to work as a key team member
High level of ownership, accountability and initiative
Comfort and efficiency with multi-tasking, issue resolution, and conflict management
BLS (Basic Life Support) certification
Physical Job Requirements
Requires standing, walking and sitting for extended periods of time
Occasionally required to lift and carry items weighing up to 50 lbs
Manual and finger dexterity and hand-eye coordination
Requires corrected vision, hearing and speech within normal ranges
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
#LI-Onsite
Benefits
Health insuranceVision insurance
Additional Information
About Crossover Health
Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare-Primary Health-built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover's Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound-in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.
Job Summary
Crossover Health is looking for an exceptional Host Lead to welcome and greet our members as they begin their care experience. The Host Lead is also responsible for providing leadership and direction to the Host Team. Hosts are responsible for helping members understand Crossover's process, helping to ensure members have an exceptional member experience, effectively utilizing the technology tools of the practice, organizing group meetings, and most importantly delivering an exceptional member experience.
Job Responsibilities
Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism
Coordinates with facilities teams to help resolve clinic issues
Oversees schedules in EMR and is responsible for auditing schedules for accuracy
Manages waitlist and ensures that members are promptly contacted and scheduled
Coaches, mentors, and develops team, including interviewing, onboarding and providing career development planning to Host Team
Serves as a point of contact for all Hosts, ensuring the Host Team is up to speed on all updates and communication
Assists in resolving member concerns or issues, involving the Practice Leader, as appropriate
Assists with workflow design and process improvement
Provides support in organizing and attending assigned events
Responsible for addressing and helping to solve member billing questions
Performs other duties as assigned
Required Qualifications
Bachelor's degree or equivalent experience
3 years of experience in customer service related position
Crossoverhealth · Austin, TX