Senior Software Engineer

Responsibilities

• You will work directly with operational teams to understand real-world workflows, identify high-value automation opportunities, and turn those needs into reliable software, dashboards, integrations, and AI-assisted tools.
• Design, build, and maintain automation, tools, and integrations that improve PCC operational efficiency.
• Develop AI/ML and LLM-assisted workflows for alert triage, correlation, summarization, runbook guidance, and operational decision support.
• Build dashboards, analytics, and reporting capabilities that surface service health, operational trends, toil, and reliability risks.
• Partner with PCC analysts, SREs, service owners, and AIOps teams to translate operational pain points into scalable technical solutions.
• Improve alert response workflows across EMS, ServiceNow, Jira, and related operational systems.
• Lead technical design discussions, mentor engineers and analysts on automation practices, and raise the quality bar for tooling delivered into operations.
• Support a 24x7 operations organization through reliable tooling and escalation support, without being assigned to a shift-based analyst schedule.

Requirements

• Bachelor's degree plus 7 years of related experience, or Master's degree plus 4 years of related experience, or PhD plus 1 year of related experience.
• 5+ years of software development experience, with strong hands-on development skills.
• Experience building automation, APIs, integrations, or tooling for production operational environments.
• Understanding of networking fundamentals and cloud/platform operations concepts.
• Experience with analytics, dashboards, metrics, or operational reporting.
• Experience applying AI/ML concepts or LLM-based tooling to practical engineering or operations use cases.
• Experience building agentic or LLM-assisted workflows for operations, support, reliability engineering, or incident response.
• Experience with ServiceNow, Jira, alert/event management systems, or observability platforms.
• Experience with data pipelines, structured logging, event correlation, or operational telemetry.
• Familiarity with Kubernetes, Linux, CI/CD, and test automation.
• Communication skills with the ability to work across engineering, operations, and leadership teams.
• Demonstrated ability to operate as a senior technical leader while remaining hands-on in design and implementation.
• Experience improving platform reliability, reducing toil, or scaling operational processes through automation.
• The role supports a 24x7 operations team but is not a shift-based analyst position.
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• We are Cisco, and our power starts with you.
• Message to applicants applying to work in the U.S. and/or Canada:
• The starting salary range posted for this position is $137,000.00 to $200,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
• Individual pay is determined by the candidate's hiring location, market conditions, job-r

Benefits

Additional Information

The application window is expected to close on: 09/10/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . This is a hybrid role at the RTP, NC office. Meet the Team The Platform Command Center (PCC) provides centralized monitoring, incident response, and proactive alerting for Cisco Common Platform Services. PCC supports 24x7 operations across critical cloud platform services, partnering with SREs, service owners, operations teams, and AIOps/tooling groups to improve service reliability, reduce operational toil, and prevent customer-impacting incidents.

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